NOTIFICATION
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FAQ

Q: Are you fully insured?
Yes. City Paws Club is insured professionally with specialist animal trade insurers. Our insurance covers public liability; day care, custody, control and transportation of your dog; loss of keys and boarding.
Q: How do you ensure the dogs get along?
We have a rigorous process to ensure your dog will be suitable for daycare. We start with a registration form, followed by a telephone call. Should your dog be suitable for daycare we will then arrange a trial day. At this point we will know who best to place your dog with.
Q: Do you have partner vets?
Yes City Paws Club partners with a number of local vets and can recommend a local service if you are new to the area or wish to change vets. In an event of an emergency we have priority to the care we need from a trusted vet care professional.
Q: Are dogs supervised at all times?
Yes a bit like child care we have an excellent dog to human ratio to ensure everyone is safe. We also separate the dogs into small groups per field so overcrowding is not an issue.
Q: Can I visit the daycare centre?
Unfortunately due to the nature of the farm we don’t allow unauthorised visitors and vehicles. We can however offer you a video call with a tour of the site.
Q: Do you need me to be at home when collecting or returning my dog?
No, in fact most of our clients provide our drivers with a key. This will ensure we can always access the property should you not be at home and allows you the freedom of the day to enjoy. All of our team have been CRB checked and are trusted long standing members of City Paws Club.
Q: Do you provide an ad hoc service?
We ask that all customers commit to at least 4 days per month.
Q: Do you accept puppies & small dogs?
Yes we accept puppies from 12 weeks old as long as your vet has given the go ahead. We have a separate field dedicated to puppies and small dogs to ensure they are safe and not overwhelmed by larger dogs.
Q: Do you work weekends & Bank holidays?
We are open on Bank Holidays only and we currently don’t offer daycare services on weekends.
Q: Do you offer training & behaviour whilst my dog is at daycare?
Yes, we have a number of in house trainers and behaviourists who can help your dog in the comfort of your home. This way you will both learn at the same time in a familiar environment.
Q: Do you have overnight facilities for boarding?
We only offer a pick up and collection service to a third party kennels – Green Lane Farm. Your dog can enjoy a full day at daycare and then will be dropped off at our trusted partners and collected again in the morning. Please note that service is only for current customers of City Paws Club. For more information about Green Lane Farm please click here – https://www.greenlanefarmboardingkennels.co.uk/.
Q: Do you have indoor facilities when it is cold or raining?
We have areas to warm up during the winter and places to cool down during the summer. Whilst we encourage the dogs to be outside and active there are times we all need a break in the comfort of our converted stable blocks.
Q: How do you transport the dogs in your care?
We transport all dogs securely in purpose built crates designed to keep the dog safe should there be an accident. Our vans are air conditioned and regularly maintained to ensure the safety of your dog at all times.